No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. We're here to help. 32K. So I’ve tried inserting it to the socket below it instead but it’s not working. Rob. We would like to show you a description here but the site won’t allow us. The top “capped” one is marked FM & has been disused since cable went digital. on 18-05-2022 19:55. I was told when purchasing the broadband package that fibre was available here. Account - Cable. Forum. Thanks again. The wall socket I have within my home does not appear to be working. . New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Tags (1) Tags: wall socket. So, a 50 minute broadband, TV and phone. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Re: No VM wall socket / wall socket damage. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The cables from the external box lead to a Bt open reach socket and a blank socket. 0 Kudos Reply. All the wall sockets I can see are for BT. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve tried calling but the people I’m connected to keep hanging up. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. TV & FM Radio Sockets. Browse. 0. Manage Your Account. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The box does however have a hole in the bottom, through which i could see some. Forum TeamThe box and cables may have been removed by the previous occupiers. No virgin Media wall socket Vera03. Occasionally only a very short stub of wire is left behind often hidden within. Account - Cable. But I. Image below of the Virgin Media PSU Plug that connects to the coax. Home Phone. Virgin Fibre Areas only. No wall socket as in 360 guide. My Virgin Media App. This is a little untidy for my likeing. We would like to show you a description here but the site won’t allow us. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. on 30-12-2022 13:33. Then press and hold the security button on one of the original adaptors in your network for two seconds. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. My Virgin Media App. I was sent the pack as. Call the pre-installation and delivery team on 0800 052 1734. Hello, I'm trying to set up my Virgin Media broadband. 08K; 2. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Answered! Go to Answer. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm at the stage where I need to plug the -. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Please help. i opted for the self install, however on inspection we - 5180915. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Call the pre-installation and delivery team on 0800 052 1734 explain. 388. Could a VM engineer be boo. I'm currently renovating my living room, including the electrics. Hi mariz2198, thanks for posting and welcome to our community. Gary71. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . on a domestic hub you look at the values thus. 388. Quickstart is the quickest and easiest way to setup our services. 168. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Follow these simple installation steps for your Virgin Media home phone set up. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. I would love to help you get your service installed. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. No virgin media wall socket. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The pre-install team number is 0800 052 1734. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Just joined. wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We all know and love the internet and TV services that can enter our homes through entry points. I ordered self-install kit just to find out there is no Virgin socket in my new property. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. How do I book a manned installation and what is the usual wait time? I have to. The only one I have is like this which does not fit a round plug. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. The cable in the second picture is the one you need to connect too. Hi. 4 weeks ago. This includes: The Stream box. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. My understanding is you can only get the quick start kit if the house has had VM in the past. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Sometimes there is no wall box, just a trailing cable. Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Could anyone from the VM - 5395560. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. . But the wall socket, I cannot attach the wall socket with Isolator Cable. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. No wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Occasionally only a very short stub of wire is left. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Account - Mobile. . Switched. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. The cable could be hidden within, or behind, furniture. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Don’t plug the power cable into a plug socket yet. Have a look around and post some photos of what you have got. Virgin cables must only be provided by isolated sockets provided by Virgin Media. The phone number doesn't connect you. . Mark as New; Bookmark this message; Subscribe to this message. Virgin Media; My Virgin Media; Shop;. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 5. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Ashleigh_C. Get the Hub ready by connecting the wires. Options. ThanksHello there. . on 25-09-2022 15:41. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. However the wall socket doesn’t have the correct connection for the cable with the hub. From there it is going into the white distribution amplifier. Manage Your Account. We have the quickstart pack but sadly cannot get broadband set up and working. provided, I shall give them a call tomorrow. Switched On Families. 1 [or 192. Click & Collect. Can you help me please. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. A photo would be helpful if possible. Hello Virgin Media, we moved into a new house. just moved in, can see the brown cable coming in from outside but there's no VM. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. Joining in Options. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Forum; Apps. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Try the automated service status number 0800 561 0061 to check for any faults in your area. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Plug it into a wall socket near one of your existing Powerlines. on 31-12-2021 10:47. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. . Connect the Hub’s power cable with the blue tab. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Some properties do not have a wall socket, only a cable. Reduces the number of required wall sockets. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. I'm a Very Insightful Person, I'm here to share knowledge, I don't. The multimedia socket has a coax options as does the virgin media socket. PS. Just a open reach socket. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. nor can I find a external brown box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Raised Rounded Profile. Browse Virgin Media Virgin Media Community. 4 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 😁 I tried Virgin Customer Services with this but they werent able to answer. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Plug the cables into the Hub. I am going to send you a private message. Turn on and start the Box. The cable could be hidden within, or behind, furniture. braunlac. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No outside box - cable through the wall to inside box - very old 20 years ago. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos Reply. Browse Virgin Media Virgin Media Community. -a. Hi rt001 . Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Perfect for when you can’t all decide on what to watch. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Stay safe online. Preparing for Landline changeover to fibre. We have a virgin media wall socket with an - 4353656 - 2. VM BB TV Landline. Getting Connected with Virgin Media is easy when you have a wall socket. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Virgin Media Wall Socket. Options. . If you had any further enthusiasm. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Switched On. Virgin Media. screw the master socket back to the wall. Stay safe online. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. both appear. Plug the cables into the Hub. However, there is no Virgin Media Wall socket in my house. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. At least spell your title correctly jeezus . In your Stream kit you’ll find everything you need to get the Stream box up and running. 32K. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Security. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. --Hub 3. Here you’ll find all the help you need for Virgin Media related problems and issues. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Security matters. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Re: My house wall socket that cannot fit to VM hub. Try the automated service status number 0800 561 0061 to check for any faults in your area. ThanksRe: No virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 89K; 373; 537; Martin_N. When you place your order, we'll let you know. I just found a box in the closet which has a cable indicated as CABELCON 4. Regards. We have tried plugging it into the only box we found it would fit but no luck. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Manage Your Account. The cable could be hidden within, or behind, furniture. 13. Account - Cable. We would like to show you a description here but the site won’t allow us. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. by harpreetsingh21 •. Thank you very much 🙂. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Best Add a Comment Throwaway-teemo • 2 yr. Whichever is the most suitable. Plug into the Hub. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. We would like to show you a description here but the site won’t allow us. Hoping someone can help me with a pre-installation question. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. @Soroosh1 wrote: Hi, I just received my hub. Tuning in. . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I was never asked if I had a wall box. Security matters. Tudor. Stay safe online. 03. log into hub3 - 192. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Can I use one of three splitter cables? The middle one is labelled Virgin media. Thank you. Chatter and natter. But the metal isolator box looks like it might be the wrong way around. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. on 20-08-2022 22:47. No wall socket to connect. Occasionally only a very short stub of wire is left. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Hello, my isolator cable does not fit into the virgin media wall socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Please help. We do not have an internal VM box to plug the round ended cable into. There is one Ethernet connection point and socket with a circle on the wall. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Sign in . If you're happy with this and for the charge we can make the arrangements for you 🙂. I have tried to contact vm but I don’t have a landline number so they w. Once connected it directly to a hub, a little bit loose, but then interne. Plug into the wall socket. Mark as New; Bookmark this message; Subscribe to. 0 Kudos. Hi there @harpreetsingh21. . you take control of your Virgin Media life. 0. But its still failing to get any connection (i think i. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Reply. Browse Virgin Media Virgin Media Community. Phone. Booking an engineer is easy with Virgin Media. how can we go about changing our self install to. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The box and cables may have been removed by the previous occupiers. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Stay safe online. 283; 37; 57; stabilo00. Jack14102. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). My VM Router is is my office adjacent to hall. I was sent the pack as Virgin said my - 5440115. 18-02-2023 10:23 - edited 18-02-2023 10:33. Also available from the likes of Screwfix, Homebase, Toolstation etc. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. This video will show you how to install a Virgin Media extension cable. on 06-03-2023 09:36. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. There are multiple different branded wall boxes inside our flat but none. Browse Virgin Media Virgin Media Community. Push the white cable with the black label into the Hub. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. . It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. . Controlling your TV. Phone. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 5. Virgin Media; My Virgin Media;. 100. No virgin media wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. The NTL cable termination box is outside. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. 0 KudosTrouble shooter. 0 Kudos. 2. . Security matters. Virgin Media; My Virgin Media; Shop;. Solved: we were not told we would need a Virgin media specific wall socket. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Options. The internal wall boxes are mostly oblong. I've got the same problem as above. I was trying to book an engineer but I didn’t get anywhere. Sadly as usual for a communication company it's ni on. Any help much appreciated, could a mod please help? 0 Kudos Reply. 8. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. I’ve just lived into my new house and received my Virgin box.